Sales Psychology

“Take care of your guest or someone else will!”
As the late great Henry Ford once said; “If We Are Not Customer [Guest] Driven, Nor Will Our Cars Be!”

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VISION

A vision is a mental picture of a future state.

STEWARDSHIP

A steward always seeks to improve on the assets of another.

GOAL SETTING

“Stewardship demands goal setting.

SERVING

Sell comes from a Scandinavian word meaning 'to serve'.

SIX FUNDAMENTALS OF SELLING

NEED ANALYSIS

CLOSING

FOLLOW-UP

PRESENTING

GETTING REFERRALS

PROSPECTING

Bernard Smalls

Are you just making a 'sale' or are you building a sales career?

Repeat and referral business shows how good you REALLY are. This only happens when you are the right kind of salesperson. Your attitude controls....!

“The number one thing that makes a sales person outstanding to the customer is excellent communication skills.”

-Bernard Smalls